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Materiality

Stakeholder engagement and materiality

Our stakeholders’ opinions help mould ACCA and our services. 

We also ask for their thoughts on our annual report. We’ve done this annually since 2011 when we introduced integrated reporting. Their comments help us meet readers’ needs, while complying with the International <IR> Framework. In 2016-17 we consulted stakeholders at six workshops in China, Ireland, Malaysia, Nigeria, Pakistan and the UK. Mostly ACCA members, they reflected the diversity of our markets and their needs. 

They looked at a series of 19 potential material issues, identified through detailed analysis of the profession and our competitors, and ranked them. Our Leadership Group did the same so we could see where the two groups disagreed. Stakeholders’ input had already helped reduce the list from 25 last year, to 19.

1
Relevance and integrity of the ACCA qualification
2
Member professional and career development
3
Brand recognition
4
Student and member growth and retention
5
Public influence & thought leadership
6
Learning provision: reach, resilience and quality
7
Statutory recognition and license to operate
8
ACCA’s global presence
9
Stakeholder engagement & responsiveness
10
Strength of relationships with strategic partners
11
Best in class customer service
12
Effective and efficient internal governance and compliance
13
Public value contribution
14
Value for money
15
Employee engagement
16
Diversity through accessibility
17
Robust and flexible IT systems
18
ACCA's financial health
19
Direct economic contribution

These 19 issues help shape the balance of our report, while meeting the content requirements of the International <IR> Framework. 

Last year stakeholders told us our report:

  • could be even more concise
  • would benefit from an executive summary/highlights page
  • should address members’ needs and interests more directly.

We asked workshop participants to rate our 2015-16 report against the <IR> Framework’s seven principles of integrated reporting. Their rankings helped us to focus on areas for improvement.

Assessment against <IR> principles

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Section 2014-15 2015-16 2016-17
Strategic focus and future orientation 4.02 3.84 4.17
Connectivity of information 3.52 3.48 3.76
Stakeholder relationships 3.63 3.71 3.69
Materiality 3.72 3.51 4.06
Conciseness 3.78 3.56 3.62
Reliability and completeness 3.82 3.77 4.13
Consistency and comparablity 3.47 3.52 3.70