3 Our 2020-21 highlights

Reinforcing our purpose as a force for public good:

Intensified our focus on our overall purpose with specific commitment to the United Nations Sustainable Development Goals and started to determine how we will measure our success

Supporting employability:

1.6 million roles advertised on ACCA Careers and 20,000 users visited our advice section in March 2021

Reinforcing the value our members bring: an employer NPS score of 51; 90% rate us positively for shaping the global accountancy profession; 91% rate us as good at promoting the highest ethical standards

Winning Professional Accountancy Body of the Year again at the Digital Accountancy Forum and Awards 2020 for the support we provided to members through our Covid-19 hub and for how we championed the role our practitioners play

97% of members now see ACCA and its partners as their first-choice source of CPD

Enabling our future members to continue their journey: 595,425 exam entries and ramping up access to quality support – including wellbeing support

Inclusion in action:

Our powerful, connected and supportive community of 769,000 members and future members in 178 countries

Our research – Leading inclusion: simple steps and significant leaps – shared the inspiring stories of our members

Ensuring geographical diversity of representation on our Council: 59% of Council is female

Commitment to publishing UK gender and ethnicity pay gap

Increasing our digital capability:

Rolling out remote examinations as a contingency where centres could not open. Ensuring the on-line delivery of learning

The transition to modern, cloud-based finance, CRM and data systems continues, with first deployment scheduled for July 2021.

2.5% year-on-year growth on our member file