Stakeholder engagement and materiality

We support members’ career success by using our global voice to build the forward-thinking and ethical reputation of ACCA. Our cutting-edge insights and continuous learning keep them ahead, and our global community opens doors to new opportunities including connections with fellow professionals, employers and forward thinkers.

We have a network of member panels across the world, which bring members together and allow them to feed into our strategy and governance, both independently and via ACCA’s International Assembly. Our Council, which is our main governance body, is composed entirely of elected ACCA members.

We engage and inform members through regular communications, including our monthly Accounting and Business magazine, email campaigns and quarterly seminars delivered by Council members, and connect members to opportunities through our global ACCA Careers online jobs portal.

We open doors to an exciting range of career opportunities through in-demand qualifications that give our future members a competitive edge. We help them succeed by connecting them to each other and to our wider global community that includes influential and supportive employers, educators, mentors, members and forward thinkers.

In addition to what is delivered through our learning providers, we have built up a wide range of student and affiliate qualification support and services, such as our ACCA learning community, free webinars and digital support, including an online mentoring programme. We connect students and affiliates to opportunities through our global ACCA Careers online jobs portal. We also engage in-market with students and affiliates to offer targeted, face-to-face support.

Our investment in closer working relationships and support for learning providers, working in partnership with them to support local market needs, also directly benefits students. This has helped us develop significant additional offerings around digital support and study resources.

We partner with organisations, helping them access and grow the finance talent they need to succeed through our trusted forward-looking qualifications and continuous learning. Our cutting-edge business and technical insights keep them ahead, and our global community opens doors to new opportunities including connections with ACCA professionals, new talent, potential partners and forward thinkers.

We have dedicated employees around the world who manage our relationships with employers in-market and ensure there is two-way dialogue between ACCA and the employers we serve. We also survey key employers globally every year on their satisfaction with, and perceptions of, ACCA, and act on these findings.

We enhance business opportunities for educators through our in-demand qualifications. We help them succeed, encouraging and recognising quality, and co-create innovative solutions with them for today and tomorrow. We open doors to new opportunities through our community, including connections with employers, future members, forward thinkers and other educators.

Senior employees around the world manage our relationships with learning providers and ensure there is two-way dialogue. We also hold regular global and regional conferences for ACCA learning providers, and survey them at least annually on their perceptions of ACCA’s brand and the service and support we provide for them.

Following our programme of ACCA Qualification change, we have worked more closely than ever with our learning providers, through an active programme of support – including global training for ACCA tutors across the world – and closer collaboration on business initiatives. We also have a dedicated support section for learning providers on our website.

We openly share our expertise, bringing a global perspective to national challenges to assist governments and regulators in developing policies that build strong, thriving societies. Our relevant qualifications develop future-ready people with the capabilities vital to economic growth. We help them prepare for the future, by connecting them to our technical and policy insights and community of policy makers, business leaders and forward thinkers.

These relationships have dedicated relationship management within ACCA at a national, regional or global level.

We offer the opportunity to be part of a dynamic organisation that makes a difference to societies around the world. We nurture forward thinkers who live our values and embrace the diverse perspectives of our global community, working together to create exciting solutions. We invest in our people, helping them grow, and reward them for their role in delivering our vision.

We run an extensive programme of internal engagement and support including skills and culture training, wellbeing support and other development. We have developed a range of services and support for our global employee community including a social intranet, digital collaboration tools and more formal forms of sharing, such as an annual global virtual conference, town halls twice a year with the chief executive and executive directors, and a monthly briefing from the chief executive.

Employee engagement and satisfaction is measured through a global survey, which will become more frequent in 2020-21, as well as shorter snapshot surveys of sentiment.

We’re driven by our vision to build the accountancy profession the world needs. We recognise how financial skills and capabilities create trust, boost economic development and improve living standards. We bring a global perspective, extensive expertise in developing qualifications, and experience of shaping and implementing international standards. We work with nations and international organisations to create sustainable, long-term solutions that develop the profession.

We have a dedicated team within our Markets directorate, devoted to ACCA’s contribution to the development of the global accountancy and finance profession, through capacity building, best practice sharing and building partnerships with national, regional and global bodies.

ACCA-trained people support individuals, businesses and organisations in making good decisions and doing the right thing. We build public trust by creating an inclusive profession with people from all backgrounds, bound by a code of ethics and committed to updating their skills to meet ever-changing needs.

Outreach is achieved through media and ACCA’s public communication channels, including our website and our social media accounts.

We rely on a number of key suppliers and providers to deliver services and support, particularly IT services and our international examining network.

All key suppliers have dedicated relationship management at a team, directorate, market office or global level, depending on the scope and nature of the supplier arrangement.